and Refunds

We take pride in the quality of our products, and our policy is to ensure that all products supplied are delivered in perfect condition. If for any reason the product does not meet your expectations, please return it by recorded delivery with proof of purchase within 21 days of receipt of the goods and we will arrange for an immediate exchange or refund.

Return Address

Launer Online Ltd
Holtshill Lane
United Kingdom

We regret that we are unable to offer refunds on items that have been personalised. This policy does not affect your statutory rights.

In addition to your 21-day returns guarantee, under the Consumer Protection (Distance Selling) Regulations 2000, customers in the European Union are entitled to a right to cancel the contract within a period of 7 working days from the date you place your order. This applies to all of our products.

Please note that you will be responsible for the costs of returning the goods to us.

Measurements are approximate to the nearest half centimetre or quarter inch.


Personalised bespoke leather goods are made to order. We regret that we are unable to offer refunds or exchanges.

However, if we have made an error in fulfilling your order, we shall promptly correct or replace the items supplied to you. This policy does not affect your statutory rights.

Shipping fees are non-refundable.

Duty and Customs Information

All overseas deliveries are subject to local import duties and taxes and may be affected by Customs and Excise delays. Please note that Launer cannot be held liable for any local import duties and taxes.

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