If you know that no one will be available to sign for your delivery, please supply an alternative delivery address when placing your order. If no one is available to sign for the goods at the delivery address, our courier will leave a card. Simply call the number on the card, quoting the card reference number to re-arrange delivery.
Although we work closely with our couriers to ensure the best possible service and convenient delivery times, we regret that delays sometimes occur which are outside our control.
We are unable to change the delivery address once the order has been processed. If you have any further questions regarding the delivery of your Launer product, please use the form on our contact page.
For items to be exported, the carriage charge covers packaging and delivery only.
Custom Duties may be payable by the overseas recipient and we regret that we are unable to advise of these amounts. If you have any further enquiries please contact us via the Contact Us page.
Please also note that during our peak seasons (e.g Valentine’s Day, Father’s Day and Christmas) there may be a slight delay in the dispatch of your order.
If for any reason there’s a major delay with the expected delivery time, we’ll contact you and explain the situation.