Terms and conditions

The Terms and Conditions outlined below apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site.

All items shown are subject to availability.
An email confirmation of your order will be sent to the email address you specified when placing your order. Please check that all details accurately reflect your requirements. Should there be any discrepancies, please email us on the contact us page.
Where an order requests several different items to be sent to the same address, then these may be dispatched separately and therefore we cannot guarantee delivery on the same day.
All our goods are guaranteed against manufacturing faults only and not excessive wear and tear or accidental damage made by the user.
In the event of non-arrival please contact the Customer Service Department on 01883 625562 and quote the reference number shown on the receipt.
For items to be exported, the carriage charge covers packaging, delivery and insurance only.
Customs Duties may be payable by the overseas recipient and we regret that we are unable to advise of these amounts.
This policy does not affect your statutory rights.
The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place on our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.

E-vouchers and gift-cards

Additional information on how it works.

Valid for 12 months from the date of purchase, this is tracked in the user account area and reminders will be sent to the original purchaser via email prior to expiration.
Transactions and any balance can be viewed by logging in to the user account area.
Redeemable only at Launer.com (UK).
The e-voucher is available in Pound Sterling, US dollar and Euro. This is subject to live exchange rates in operation at the point of gift voucher purchase.
The e-voucher is not transferable, non-refundable, non-returnable and cannot be exchanged for a cash alternative.
Should a purchase made via e-voucher be subject to a fault, the item will be repaired or remade.
Multiple e-vouchers can be used within a single purchase
E-vouchers can be used as part payment against a total balance or, If the total at checkout is less than that of the voucher being used then any remaining balance will remain stored for future redemption.
For queries and support please contact Customer Services

Privacy Policy and Cookies

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalise your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails (if you have previously opted in to receive these)

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each emailed newsletter.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information).

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

What cookies do we use?

_gid

This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing.

__cf_bm

Cloudflare's bot products identify and mitigate automated traffic to protect your site from bad bots. Cloudflare places the __cf_bm cookie on End User devices that access Customer sites that are protected by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for the proper functioning of these bot solutions.

This cookie expires after (at most) 30 minutes of continuous inactivity by the End User. The cookie contains information related to the calculation of Cloudflare’s proprietary bot score and, when Anomaly Detection is enabled on Bot Management, a session identifier. The information in the cookie (other than time-related information) is encrypted and can only be decrypted by Cloudflare.

A separate __cf_bm cookie is generated for each site that an End User visits, and Cloudflare does not follow users from site to site or from session to session by merging various __cf_bm identifiers into a profile. The __cf_bm cookie is generated independently by Cloudflare, and does not correspond to any user ID or other identifiers in a Customer’s web application.

_gat_gtag

the gtag.js JavaScript library uses first-party cookies to:

Distinguish unique users
Distinguish sessions for a user

_ga

The ga.js JavaScript library uses first-party cookies to:

Determine which domain to measure
Distinguish unique users
Throttle the request rate
Remember the number and time of previous visits
Remember traffic source information
Determine the start and end of a session
Remember the value of visitor-level custom variables

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.